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Certified Office Professional

Description

Freedom Academy's Customer Service and Call Center course covers two main topics: Customer Service and Digital Literacy. The first portion of the course on Customer Service is 16 hours and covers: communication, knowing your customer, telephone customer service, time management strategies, and internet customer service. The second portion of the course on Digital Literacy is 60 hours and covers: internet and computing skills, key applications, and skills for working in an internet or networked environment. Students in the course gain the opportunity to earn a certification in customer service through international Business Training Association and the Internet and Computing Certification through Certiport.


Additional Information

Hours: 76

IBTA ( International Business Training Association) & Certiport



Classes

Add Section Location Ages Grades Instructor Dates Days Times Fees Details Open
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officeprofessional-FWCS
Fellowship Missionary Church
Fellowship Missionary Church
TBD 5/1 - 6/28 Tu Th 05:30 PM - 08:30 PM $2,259.00 View 20
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officeprofessional-impact
Impact Institute 6
Impact Institute 6
TBD 10/22 - 12/19 Mo We 05:30 PM - 08:30 PM $2,259.00 View 20
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officeprofessional-2018
FWCS Career Academy at Anthis
FWCS Career Academy at Anthis
TBD 10/22 - 12/19 Mo We 05:30 PM - 08:30 PM $2,259.00 View 20