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The 7 Habits: Creating Customer Loyalty

Description

The Creating Customer Loyalty course is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity through six essential practices, as they relate to customer loyalty: 1) Making a human connection, 2) Listening to learn,3) Discovering the real job to be done, 4) Following up to strengthen the relationship, 5) Sharing information openly to help everyone win, and 6) Surprising with unexpected extras.


Additional Information

Team Pricing Available



Classes

Add Section Location Ages Grades Instructor Dates Days Times Fees Details Open
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creatingcustomerloyalty
The Enterprise Center
The Enterprise Center
TBD 2/26 - 2/26 Mo 08:00 AM - 05:00 PM $0.00 View 20
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creatingcustomerloyaltyED
Noble County Economic Development Corp
NCEDC
TBD 6/12 - 6/12 Tu 08:00 AM - 05:00 PM $0.00 View 20
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creatingcustomerloyaltyKP
Kendallville Public Library
Kendallville Public Library Room 1
TBD 12/6 - 12/6 Th 08:00 AM - 05:00 PM $0.00 View 20