The 7 Habits: Creating Customer Loyalty


The Creating Customer Loyalty course is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity through six essential practices, as they relate to customer loyalty: 1) Making a human connection, 2) Listening to learn,3) Discovering the real job to be done, 4) Following up to strengthen the relationship, 5) Sharing information openly to help everyone win, and 6) Surprising with unexpected extras.

Additional Information

Team Pricing Available


Add Section Location Ages Grades Instructor Dates Days Times Fees Details Open
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Noble County Economic Development Corp
TBD 6/12 - 6/12 Tu 08:00 AM - 05:00 PM $0.00 View 20
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Kendallville Public Library
Kendallville Public Library Room 1
TBD 12/6 - 12/6 Th 08:00 AM - 05:00 PM $0.00 View 20